Refund policy

Almost everything we make is made to order for one team, so most of this policy is about what happens when something is wrong. The first section is the one to read before you order.

Custom team kit can't be returned if you change your mind

Your kit is printed in your colours, with your logo, and usually with player names and numbers. Once it is made, no one else can wear it and we can't resell it, so we can't take it back. That covers sizes as much as designs: an unworn size L in your club's kit is still your club's kit.

This is why there are two sign-offs before anything is made. Check the sizes, quantities, colours and the spelling of every name on the proof and the job sheet — nothing goes to the factory until you have approved both.

If you are not sure about sizing, work through the size guide or order a sample before you commit. Both are far cheaper than a whole team in the wrong size.

If a product is faulty

Tell us and we will put it right. Where the fault is serious you choose whether you want a replacement or a refund; where it is minor we may repair or replace it first. Either way you are not out of pocket for our mistake, and we cover the cost of getting the item back to us.

If we sent the wrong thing

If you receive something you did not order, send it back and we will credit you in full and reimburse reasonable postage for returning it.

Samples

A stock sample is refunded in full when it comes back unused and in original condition within 10 working days.

A pre-production sample — one made in your own design — is not refundable. It is custom-made for your team and cannot be resold.

You pay the postage to send a sample back.

Exchanges

If you are exchanging a returnable item for a different size in the same style, you pay to send the original back and we pay the postage on the replacement coming out to you. Original postage is not refunded.

Sending something back

• Ask us before you send anything back. We will give you the return address and a return reference number — please don't post anything until you have both.
• Return within 10 working days of the date you received the goods.
• Unused and in original condition, with all original packaging and tags, and the tags still attached to garments.
• Mark the parcel clearly with your return reference number, what you are returning and why.
• You pay return postage, except where the item is faulty or we sent the wrong thing.

Your rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Anything you are unsure about, get in touch — one of our team members will get back to you within 24 hours.